European conference of the national institutes for professional insurance education 2nd and 3rd of November 2000 in Brussels, Belgium As decided by the Preparatory Committee the Theme for the Conference will be: From traditional evaluation methods to Return on Investment (ROI) in training and performance improvement programmes P R O G R A M M E Brussels, 2/3 November 2000 at Hotel Le Méridien Wednesday, 1st November 2000 Arrival of participants Participants will arrange their own dinner 20.00 The preparatory committee will meet and have dinner together Thursday, 3rd November 2000 08.30 Registration for the Conference (Foyer Fagara and room Sambal on the Rez-Isabelle Level) 09.00 Introduction and presentation of the Conference Programme Willy De Weerdt 09.15 Welcome address Michel Baecker Chairman of the Management Board - Union Professionnelle des Entreprises d’Assurances 09.30 Learning and training processes – to measure is to know Peter Tuybens Managing partner BCT Coaching and Training 10.45 Coffee break 11.15 Workshop I – actual approach on evaluation Sharing of experience in relation to 4 topics treated by each group 12.45 Participants are invited to Lunch 14.15 Plenary session Presentation and discussion on the Workshops Conclusions by Peter Tuybens 15.15 What are the expectations of our clients concerning feedback on training and performance improvement – A practical statement from the insurance industry for the benefit of the national institutes for professional insurance education Patrick Van Aeken Training Manager, group AXA - Royale Belge 15.30 Workshop II - How can we help our clients in 2001 to increase ROI ? Sharing of experience in relation to 4 topics treated by each group 16.30 Coffee break 16.45 Plenary session Presentation and discussion on the Workshops Conclusions by Peter Tuybens 18.00 End of the first day 19.15 The participants are invited to cocktails 19.45 Departure from the hotel - the participants are invited to dinner Friday , 3rd November 2000 09.00 Opening session 09.15 Return on investment (ROI) – outcome driven training development and delivery Patrick Merlevede CEO Integral Perspectives Group France 10.45 Coffee break 11.15 Mutual recognition of professional qualifications and training Presentation and information Matthias Stettler Director VBV/AFA, Switzerland 11.45 Next Conference - Year 2001 Fogarasi István Director National Insurance Training Centre, Biztositas Oktatasi Intézet - Hungary 12.15 End of the Conference 12.45 The participants are invited to a farewell lunch General Information Organisers • The Conference is organised by the Insurance Training Centre of the Belgian Insurers Association with the support of the Preparatory Committee. Organiser 2000 : Centre de Formation de l’Assurance (UPEA) Square de Meeûs 29 1000 Brussels, Belgium Tel +32 2 547 57 02 Fax +32 2 547 59 70 E-Mail: cfa@upea.be Programme • The theme for the Conference will be: From traditional evaluation methods to Return on Investment (ROI) in training and performance improvement. • The Programme will try to cover the different aspects of the main topic of the conference through the speakers and the workshops. Official Seminar Languages • Simultaneous interpreting will be provided in ENGLISH, FRENCH and GERMAN Venue Hotel Le Méridien ***** Carrefour de l’Europe 3 – 1000 Brussels BELGIUM Tel +32 2 548 42 11 – Fax +32 2 548 40 80 E-mail: info@meridien.be   -   Internet: www.meridien.be Workshops - exchange of experience • As in previous Conferences we found the small group discussion about the theme of this Conference very important. There will be 2 workshops each covering the same questions. What is most important is the exchange of ideas on the subject. Please let us know if you are interested in moderating a workshop. Workshop I actual approach on evaluation In this first workshop questions will be asked about how evaluations are carried out for the moment and if possible tips can be given to the other participants. • What are we evaluating today and when? • Which methodology do we use today to measure our results? • What do we do today to transpose the effects on learning into performance? • What do our clients ask us today regarding evaluation, measurements of results, ROI? Workshop II        How can we help our clients in 2001 to increase ROI? The second workshop will try to find an answer on how we can help our clients to increase the ROI. • How can we increase the quality of our service in order to influence the ROI in a positive manner? • How can we involve the training manager of our clients in a more intensive way in the measurements of results? • How can we involve the manager of our participants in a more intensive way in the measurements of results? • How can we give support to our clients on the follow-up of what has been learned? We would like to come in the end to individual action plans. There will be an inventory made of these action plans after the conference and we will organise a follow-up and a short feedback on the achievements during the conference of 2001.